Privacy Policy

Effective Date: 13/06/2025

At Ila Weaves, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, interact with us, or use any of our services—including communication via WhatsApp Business.

1. Information We Collect

When you interact with our website or contact us, we may collect the following personal information:

• Full name and date of birth

• Contact information (email address, phone number)

• Shipping/billing address

• Demographic details (such as postal code, preferences, and interests)

• Purchase history and saved preferences

• Any other information you voluntarily share via surveys, forms, or WhatsApp

2. How We Use Your Information

Your information is used strictly to:

• Process orders and deliver your purchases

• Respond to your queries and provide customer support (including via WhatsApp)

• Improve our website, services, and customer experience

• Send you updates about new collections, offers, and events (if you've opted in)

• Conduct internal analysis and market research

3. Communication via WhatsApp Business

If you choose to contact us via WhatsApp Business for queries, product assistance, or order support, please note:

• Your phone number and message history may be visible to our customer service team

• WhatsApp’s privacy terms apply in addition to ours

• We will not share or use your WhatsApp communication for marketing unless you explicitly opt in

We encourage you to review WhatsApp's Privacy Policy for more information on how your data is handled on that platform.

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Performance of a contract (e.g., fulfilling your order)

• Legitimate interests (e.g., enhancing user experience or preventing fraud)

• Consent (e.g., for sending promotional content or connecting via WhatsApp)

You can withdraw your consent at any time by contacting us at the details below.

5. Data Security

We implement robust technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption, and access control protocols.

6. Cookies

Our website uses cookies to:

• Analyze web traffic and usage patterns

• Enhance your browsing experience

• Store preferences for a customized interface

You can choose to accept or decline cookies through your browser settings. Disabling cookies may limit functionality on our website.

7. Third-Party Links

Our website may include links to third-party websites or platforms (e.g., payment gateways or WhatsApp). Once you leave our site, we are no longer responsible for the privacy practices of those external services. Please review their policies independently.

8. Sharing Your Data

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

• Service providers involved in order processing, delivery, and marketing (under strict confidentiality)

• Regulatory authorities when required by law or legal obligation

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Correct or update your information

• Opt-out of direct marketing communications

• Request deletion of your data (subject to applicable law)

To exercise these rights, contact us at hello@ilaweaves.com.

10. Updates to This Policy

We may update this Privacy Policy periodically. When we do, the revised version will be posted on our website with an updated effective date. Continued use of our website constitutes your agreement to the updated terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ila Weaves
Email: hello@ilaweaves.com